Last update: 30/08/2025
Business Details
Business Name: Reviewfy Australia Pty Ltd
ABN: 25 574 431 849
Contact Email: [email protected]
These Terms and Conditions (“Terms”) govern your use of the services, software, and website operated by Reviewfy Australia Pty Ltd (“Reviewfy”, “we”, “us”, “our”). By accessing, subscribing to, or using our services, you agree to be bound by these Terms. If you do not agree, you must not use our services.
1. Who We Work With
Our services are available only to legally registered businesses in Australia. By using our services, you represent and warrant that:
- You operate a legally registered business entity in Australia;
- You are authorised to enter into these Terms on behalf of your business; and
- You will use the service strictly for business purposes.
2. Service Description
Reviewfy provides automated reputation management services including:
- Automated review request delivery
- Customer feedback workflows
- Reputation analytics and reporting
- Google review growth tools
- CRM and customer data automation
We do not guarantee specific review numbers or outcomes.
3. Subscription Plans & Billing
Plans:
- Starter – $149/month
- Growth – $299/month
- Pro – $449/month
All plans include a 14-day free trial. After the trial, billing renews automatically unless cancelled beforehand. Payments are processed securely via Stripe. Fees are non‑refundable except as required under Australian Consumer Law (ACL).
4. Client Responsibilities
You agree to:
- Provide accurate, lawful customer information.
- Ensure customers have consent to receive communications as required under the Spam Act 2003 (Cth).
- Use the platform only for lawful business purposes.
- Not engage in review manipulation or spam.
By uploading customer data, you warrant that it was collected lawfully and complies with the Privacy Act 1988 (Cth).
5. Data Protection & Privacy
We comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).
5.1 Data Processor Role
Reviewfy acts as a data processor; you are the data controller.
5.2 Marketing Use of Business Information
You allow Reviewfy to use your business name, logo, results, and improvements in marketing materials. We never share your customers’ personal information without consent.
5.3 Security Measures
We implement encryption, access controls, monitoring, and secure infrastructure.
5.4 Data Retention
Data is deleted or anonymised within 60 days after cancellation unless law requires otherwise.
6. Acceptable Use
You must not:
- Use the service unlawfully
- Interfere with systems or send unsolicited messages
- Upload harmful or misleading content
We may suspend or terminate for breaches.
7. Intellectual Property
All Reviewfy content and software are owned by Reviewfy. You receive a limited licence for internal business use only.
8. Cancellations, Suspension & Termination
You may cancel anytime before the next billing date. No refunds after billing. We may suspend or terminate for non-payment or breaches.
9. Limitation of Liability
To the extent permitted by law, services are provided “as is.” We are not liable for specific outcomes. Total liability is limited to the fees paid in the 12 months before a claim. ACL rights remain unaffected.
10. Indemnity
You indemnify Reviewfy against losses arising from your misuse, breach, or unlawful actions.
11. Third-Party Services
We use third-party providers (GHL, Google, Meta, Stripe). They have separate terms. We are not responsible for outages or changes in their systems.
12. Force Majeure
We are not liable for events beyond our control including outages, cyber-attacks, or natural disasters.
13. Changes to These Terms
We may update these Terms. Continued use means acceptance.
14. Governing Law
These Terms are governed by Australian law and applicable State/Territory laws.
15. Contact
Reviewfy Australia Pty Ltd
